FAQ’S
These custom crafted wines were made in partnership with Hallmark Channel and Wines that Rock, the premier lifestyle wine company.
ORDERS
How can I cancel and/or refund my order?
Please contact customer service at [email protected] with your email address and order number. Once an order has been shipped, it cannot be cancelled.
What should I do if my wine is damaged or broken?
Please contact customer service at [email protected] with your email address and order number. We will be happy to arrange for a replacement order to be sent to you.
SHIPPING QUESTIONS
How are UPS & FedEx handling wine home deliveries during the Coronavirus?
As of April 16, 2020 to help promote the safety of both employees and customers, FedEx and UPS signature guidelines are being temporarily adjusted for all shipments within the United States. In efforts to minimize physical interactions, customers may be asked to verify recipient name and date of birth in lieu of a physical signature.
How much does shipping cost?
The amount charged is determined by weight and the region of the country.
How do you ship your wine?
Our wines are shipped to you via carriers like FedEx and UPS in a secure box specifically made for shipping wine.
FedEx and UPS require that any shipment containing alcohol must be signed for by a person 21 years of age or older. Make sure you or somebody of age will be present to sign for and receive your box at the shipping address you give us.
We suggest customers consider having their packages sent to their work address. Or, if that isn’t an option, consider having your packages sent directly to a FedEx or UPS pick up location of your choice where you can pick up that package within 5-7 business days.
Should I ship to my home or my work?
We recommend shipping your Hallmark Channel Wine packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.
How do I change my shipping address?
Please contact customer service at [email protected] with your email address and order number and we will be happy to assist you. If the order has already shipped, If the order has already shipped, there is a $20 per package redirect fee, plus any additional shipping costs if applicable.
What happens if my order is lost or damaged?
Call or email us. We Guarantee delivery of your order and so if anything goes wrong, we will either refund you or and provide a replacement order for you at no cost to you.
How do I track my package?
When your order ships, you will receive a shipping notification and that will include the tracking number for your order.
How do I make changes to a shipment that has already gone out?
Please contact customer service at [email protected] with your email address and order number and we will be happy to assist you. If the order has already shipped, there is a $20 per package redirect fee, plus any additional shipping costs if applicable.
What should I do if I know I will not be home at the time of delivery?
UPS will attempt delivery three business days in a row. If undelivered, they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place of work where someone will always be available to sign for the order.
What do I do if you miss my delivery?
UPS will attempt delivery three business days in a row. If undelivered, they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place where someone will always be available to sign for the order.
Damage has occurred during shipment. What should I do?
Please contact customer service at [email protected] with your email address and order number. We will arrange for a replacement to be sent to you.
Why does someone have to sign for my package?
Carriers require that any shipment containing alcohol must be signed for by a person 21 years of age or older.
Do you ship to my state?
Hallmark Channel Wines is ONLY available in the US in these states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY,OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, and WY
Do you ship overseas? To Canada?
Unfortunately, not at this time.
OTHER
I have a question that is not listed; whom should I call?
Please contact customer service at [email protected] or (888) 602-0240 and we will be happy to assist you.