General Questions

Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping. For most of the West Coast, wine shipments are delivered in 3 business days or later once your order ships. For East Coast addresses, wine shipments are delivered between 5 to 10 business days once your order ships. Upon shipping you will receive a tracking number via email to track your order.

Unfortunately, we are not able to ship to all states.  State laws and regulations are strict when shipping alcohol to consumers.  Laws are changing all the time and our compliance team is staying up to date.  As we get approved to ship to more states, we will update our website.

Wines Can Ship To:

• AL
• AK
• AZ
• CA
• CO
• CT
• DC
• FL
• GA
• HI
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OR
• PA
• SD
• SC
• TN
• TX
• VT
• VA
• WA
• WI
• WV
• WY

You will receive an email notification that your credit card has been processed and your shipment is being prepared.  3-5 business days after that your order is processed you will receive an email notification with your tracking number.

Unfortunately, at this time we are not able to ship our wines internationally, this is something that we have been looking into and hope to do.  I do not have an anticipated date of when this might take place.

One thing you can check prior to reaching out to customer service is the number of bottles you have in your cart. Our promotional code does require a minimum bottle purchase and there will always be an expiration date associated to every sale. We would be happy to follow up with you within the next 1 to 3 business days.  Thank you for your patience.

In instances of extreme weather, shipments may be delayed. This is to protect your order.

Virtual E-Gift Cards are available to purchase in different increments.  Once the E-Gift Card is purchased an email will be sent automatically to the recipient with a unique code.  Gift cards do not need to be used in a single purchase.  We do not offer physical gift cards, only virtual.

If you would like to gift an order, please enter your information in the billing section and the recipient information in the shipping section.  There is an option to include a gift message in the check out section if you wish to do so.

Shipping wine can be quite pricey (think heavy boxes, wine compliance fees, signature required & specialized packaging

Due to legal restrictions, we are only permitted to ship wine to the following states, no exceptions can be made, and we cannot ship international.  Please see the bottom of our website page for an up to date list of states that we can ship to.

If you have forgotten your password, click on “My Account”, “Forgot your password” follow the prompts to reset your password, you can find this on the account log in page.

For each registered member, we collect the member’s shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member’s consent.

Yes, some retail stores do carry our wines across the United States.  Please inquire with your local liquor store.

We do support bulk orders.  Please contact customerservice@hallmarkchannelwines.com and our customer service team will reach out to you.

We do support corporate gifting.  Please contact customerservice@hallmarkchannelwines.com and our customer service team will reach out to you.