My Order

Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping. For most of the West Coast, wine shipments are delivered in 3 business days or later once your order ships. For East Coast addresses, wine shipments are delivered between 5 to 10 business days once your order ships. Upon shipping you will receive a tracking number via email to track your order.

If you have updated your shipping address with our customer service team after your order was processed.  Note that we are unable to edit your order once it is processed therefore when you order ships, and you receive an email with a tracking number your original address will be referenced.

If your order has been processed already you must reach out to our customer service team to inform so that they can correct your current order.
*Please remember that our warehouse team has updated your new shipping address within their system so the shipping label will have the correct new shipping address.  I apologize for the confusion in advance.

You can reroute your package using Fed Ex found here FedEx | Tracking, Shipping, and Locationsor you can reach out to customerservice@hallmarkchannelwines.com. Note that a fee of $20 will be charged per package for rerouting.

We recommend shipping your packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.  Note that someone must sign for the package there are no exceptions.  Wine cannot be shipped to P.O. boxes.

Please note you can change the delivery address by rerouting your package once shipped using Fed Ex found here FedEx | Tracking, Shipping, and Locations or you can reach out to customerservice@hallmarkchannelwines.com.  Note that there will be a $20 rerouting fee per package.  We are unable to change your phone number associated to your order once your order has been processed.

Fed Ex will attempt delivery three days in a row.  If undelivered, they will hold the order at Will Call for 3 days and then return it to our warehouse.

Unfortunately, this is not an option at this time.  We are currently using Fed Ex.

Someone 21 years of age or old does need to be home to sign for the package. Alternatively, you can have the wine shipped to your local Fed Ex Pick-up location and pick up your package they’re at your convenience or we recommend shipping to a business address.

FedEx will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, you will be charged both the return shipping and the cost of reshipping your order to you.  We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order or you can designate a UPS Access Point near you.  Please use the following link to learn more FedEx | Tracking, Shipping, and Locations

We are sorry to hear that your package did not arrive as we had intended!  Please reach out to customer service with your order number and name.  We will be happy to arrange for a replacement order to be sent to you.  Thank you for your patience.

Please note, once an order has been prepared by our warehouse for shipping, it cannot be canceled.  Please contactcustomerservice@hallmarkchannelwines.com We are able to reroute your package back to our warehouse for fee of $20 and can then cancel and refund your order.

Fed Ex is not able to schedule a set delivery date and time for your package.  You can have the wine shipped to your local Fed Ex Pick-up location and pick up your package they’re at your convenience.  Note that Fed Ex does delivery 7 days a week.

Yes.  You can choose an alternate shipping date, please contact Rosie, Wine Club Manager at customerservice@hallmarkchannelwines.comto make these arrangements.  Please note that this arrangement must be made when your shipment is being processed.  Please include your requested ship date and order number in your inquiry.

Express shipping time is calculated from the shipping date, NOT the order date.  Please note that your shipment will be shipped from our California warehouse so depending on your destination it may take 3-7 business days for your shipment to reach you once your order has shipped.

You can have the wine shipped to someone else who is 21 years of age or older in a state that we can legally ship to. Please enter your information in the billing section and the recipient information in the shipping section. There is an option to include a gift message in the check-out section that is optional.